FAQs and Policies

Frequently asked questions

Do you have any queries about the nursery care we provide? Please feel free to get in touch with us. Some of the most common questions we are asked are answered on this page, but you are welcome to get in touch if you have an enquiry that isn’t addressed here. Our friendly team will be more than happy to help you. Based in Walderslade village, we look after children from Medway and Maidstone. Why not take a look at our setting on our gallery page?
 
If you require information about government funding for pre-school education, please get in touch. We will be happy to answer your queries, and can help you understand what you are entitled to.
‘Do you accept government funding?’

Yes! We accept 2-year-old funding, 3-year-old funding and 30 hours funding for working parents. Please note a child is eligible for funding the term after their third birthday. For further information on how to find out if you are eligible for 30 hours funding please visit www.childcarechoices.gov.uk

I am running late to collect my child! What should I do?
Call Buttercups as soon as possible, and don’t panic! Your child will be well cared for. Attempts should be made to contact an alternative adult to collect your child on your behalf.
You will be charged a late fee for a re-occuring late collection.
My child has sickness/diarrhoea - how long should I keep them off?

Your child should be kept at home for at least 48 hours after the last bout of sickness/diarrhoea. For more information please see our Sickness Policy (call us for details).

Can my child stay for lunch club, even though I have not booked him/her in for it?

Speak to a Director who will be able to tell you if there is space on the day required. This is something that does not always have to be booked in advance, however payment on the day is required.

Do you take the pre school children out of the setting?

Yes we do. With prior permission from parents/carers (as per your contract), we take the children to explore the local environment.

I cannot pay my fees on time this month, what shall I do?
Speak immediately to a Director who can assist you with a payment plan. Without prior consent from a Director, a late fee charge of 10% of the outstanding bill will be applied to your next bill.
I have concerns about my child, what shall I do?
Please feel free to come in at any time, and speak to your designated key person, a Director, or a SENCO advisor.

Our Policies

Policies 2022

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Administration of Medication 2022

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Admissions Policy 2020

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Behaviour policy 2020

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Bereavement Policy 2021

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Capability Procedure 2020

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Child Protection 2021

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Collection by authorised person 2020

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Complaints policy 2021

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Confidentiality policy 2020

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Conflict of interest policy 2021

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Covid-19 and contingency plan

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Disciplinary policy 2020

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Emergency Accident or Incident 2020

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Emergency Closure 2020

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Equal Opps policy 2020

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Equipment and resources policy 2020

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Fees Policy 2022

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Fire Safety & Emergency 2020

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First Aid 2021

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Food Safety Management 2020

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Food and drink healthy eating 2021

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Grievance policy 2020

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Health & Safety 2021

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Infection control policy 2020

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Intimate Care policy 2020

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Intoxicated Impaired person 2020

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Lockdown Policy 2020

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Looked After Child 2020

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Lost Child 2021

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Maternity policy 2020

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Media devices 2021

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Mobile phone policy 2020

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Non Attendence Policy 2020

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Non collection of children 2020

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Notifiable Diseases 2020

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Outdoor play 2020

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Partnership with Parents 2020

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Physical intervention 2020

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Recruitment vetting 2021

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Risk assessment 2020

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SEN 2020

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Safeguarding 2021

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School Walking Bus 2021

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Settling in policy 2021 (2)

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Smoking and other substance 2021

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Social network 2020

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Staff conduct policy 2020

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Staffing and employment 2021

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Students and volunteers 2020

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Supervision Policy 2020

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Threats and abuse towards staff and volunteers

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Whistle Blowing Policy 2020

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Are you looking for Ofsted registered childcare services?
Get in touch with Buttercups At Little teddies today.

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